[{"data":1,"prerenderedAt":136},["ShallowReactive",2],{"nav-latest-post-en":3,"page-faqs-en":8},{"stem":4,"title":5,"category":6,"cover":7},"en\u002Fblog\u002Feu-customs-compliance-ecommerce-shipments","How to Prepare EU Shipments: Customs Compliance in 9 Steps","Customs","\u002Fassets\u002Fblog\u002Fconformite-douaniere-expeditions-ue-ecommerce.jpg",{"id":9,"blocks":10,"extension":127,"meta":128,"seo":129,"slug":133,"stem":134,"__hash__":135},"pages_en\u002Fen\u002Fpages\u002Ffaqs.yml",[11,110],{"type":12,"title":13,"subHtml":14,"filters":15,"sections":34},"faqs-page","Frequently asked questions about ParcelRush","Can't find your answer? \u003Ca href=\"\u002Fen\u002Fcontact\">Write to us\u003C\u002Fa>",[16,19,22,25,28,31],{"key":17,"label":18},"all","All",{"key":20,"label":21},"general","General",{"key":23,"label":24},"integrations","Integrations",{"key":26,"label":27},"delivery","Delivery",{"key":29,"label":30},"pricing","Pricing",{"key":32,"label":33},"support","Support",[35,50,65,86,98],{"category":20,"label":21,"title":36,"items":37},"About\nParcelRush",[38,41,44,47],{"q":39,"a":40},"What is shipping software and why use it?","Shipping software connects your online store to carrier networks so you can generate labels, compare rates, and track every shipment from one place. ParcelRush is a multi-carrier shipping platform for e-commerce businesses: it centralizes orders from Shopify, WooCommerce, or Squarespace, automates carrier selection, and handles customs documents for international shipments. The result: less time on logistics, lower shipping costs, and a better experience for your customers.",{"q":42,"a":43},"Who can use ParcelRush?","Any merchant who wants full control over their logistics, from small online stores to large operations. ParcelRush connects to your own carrier contracts, so you keep complete visibility over your costs and can negotiate your rates based on your volume. No rates imposed by the platform: just your contracts, centralized and automated.",{"q":45,"a":46},"How is ParcelRush different?","No commitment, no hidden fees. A clean interface built around the features that actually matter, not a bloated dashboard. Simple onboarding, compatible with your existing carrier accounts, full access to all features on every plan, and support that actually responds.",{"q":48,"a":49},"Why no pre-negotiated carrier rates?","Because it's your money, not ours. On other models, the platform negotiates carrier rates on your behalf and keeps a share. With ParcelRush, your contracts connect directly: you pay exactly what the carrier charges, no more. As your volume grows, you negotiate yourself and keep every euro of the savings. And if a carrier charges a weight or dimension correction after delivery, you can contest it directly with your contact. We stay out of that relationship, by design.",{"category":23,"label":24,"title":51,"items":52},"Carriers &\nplatforms",[53,56,59,62],{"q":54,"a":55},"Is ParcelRush compatible with my online store?","Yes. ParcelRush integrates with WooCommerce, Shopify, and Squarespace. We're continuously adding new integrations. If you need a specific one, get in touch.",{"q":57,"a":58},"Which carriers can I use?","DHL, UPS, FedEx®, DPD, CTT and Colissimo. For every shipment you can choose based on price or delivery speed, or set automation rules to select the carrier automatically based on your own criteria. We're progressively adding more carriers. Contact us if you need one that isn't listed yet.",{"q":60,"a":61},"Can I manage multiple stores from one account?","Yes, unlimited stores on all plans. Connect as many shops as you need, across any supported platform. All orders from all stores appear in a single dashboard.",{"q":63,"a":64},"How do I get a carrier account?","Contact each carrier you're interested in directly to create an account. You'll hear back quickly with a commercial proposal and rates negotiated based on your shipping volume. ParcelRush then connects to your contracts: your negotiated rates apply directly, with no intermediary.",{"category":26,"label":27,"title":66,"items":67},"Shipments &\ntracking",[68,71,74,77,80,83],{"q":69,"a":70},"Can I ship internationally?","Yes. ParcelRush handles both domestic and international shipments. For non-EU destinations, customs documents (CN22, CN23, EDI) are generated automatically with the correct HS codes. You can also upload your own commercial invoice if you already have one. No manual paperwork.",{"q":72,"a":73},"What if the destination country doesn't support EDI?","ParcelRush alerts you that the country doesn't support EDI \u002F paperless trade after label generation. You then have access to the paper documents (CN22, CN23, commercial invoice) to print and attach to your parcel before shipping.",{"q":75,"a":76},"What happens if a parcel is delayed or lost?","You receive delay notifications directly in the platform, in real time. For lost parcels, ParcelRush surfaces all the tracking data and carrier references you need to file a claim quickly. Note that available data varies by carrier and the level of information they provide.",{"q":78,"a":79},"Can I automate carrier selection?","Yes. Automation rules in ParcelRush let you define which carrier to use based on destination, package weight, order value, or any combination of criteria. Orders matching your rules are processed automatically, with no manual selection needed.",{"q":81,"a":82},"Does ParcelRush generate return labels?","Yes. Return labels are generated directly from your order dashboard. You can send the label to your customer by email or include it in the parcel. Returns are tracked in ParcelRush the same way as outbound shipments.",{"q":84,"a":85},"Which countries can I ship to?","ParcelRush supports domestic and international shipments across Europe and worldwide, depending on your carrier accounts. With DHL, UPS, FedEx, DPD, CTT, and Colissimo connected, you can ship to most countries globally. For shipments outside the EU, customs documents (CN22, CN23, EDI \u002F paperless trade, commercial invoice) are generated automatically.",{"category":29,"label":30,"title":87,"items":88},"Billing &\nplans",[89,92,95],{"q":90,"a":91},"How does pricing work?","You pay per label generated. Rates scale with your volume: 1–100 labels at €0.29, 101–500 at €0.16, 501–1,500 at €0.13, 1,501–5,000 at €0.10, and 5,001–15,000 at €0.08 per label. No subscription, no feature limitations, and you can stop at any time. No notice period, no penalties.",{"q":93,"a":94},"Are there hidden fees or a mandatory subscription?","No. No subscription, no setup fee, no feature restrictions. You pay only for the labels you generate. All features are available on every plan from day one.",{"q":96,"a":97},"Can I stop using ParcelRush at any time?","Yes, no commitment. If you cancel mid-month, you're billed only for the labels used up to that point, charged at the end of the month as usual. No penalties, no notice period. Your data is not retained after your account is closed.",{"category":32,"label":33,"title":99,"items":100},"Security &\nhelp",[101,104,107],{"q":102,"a":103},"Is my data and my customers' data secure?","Yes. ParcelRush uses advanced security protocols. All data, yours and your customers', is encrypted in transit and at rest. We do not sell or share personal data with third parties, except for carriers who need certain information to process your shipments.",{"q":105,"a":106},"How do I contact ParcelRush if I have a problem?","Via our contact page. We respond quickly, typically within a few hours on business days.",{"q":108,"a":109},"How do I submit an idea or product feedback?","Directly from the 'Ideas & Feedback' section in ParcelRush. You can submit an idea, vote for other users' suggestions and join the discussion. The most popular suggestions shape the next product updates.",{"type":111,"title":112,"sub":113,"icon":114,"ctas":115,"notes":124},"cta-final","Shipping stops being a problem\n\u003Cem>It becomes an edge\u003C\u002Fem>","More time to sell. Lower costs. Every order, domestic or international, always under control.","\u002Fassets\u002Ficon-parcelrush.svg",[116,120],{"label":117,"href":118,"style":119},"Start for free →","https:\u002F\u002Fapp.parcelrush.com\u002Fcreate-account","primary",{"label":121,"to":122,"style":123},"View pricing","\u002Fpricing","ghost",[125,126],"No subscription","Cancel anytime","yml",{},{"title":130,"description":131,"ogImage":132},"Shipping FAQ: Carriers, Pricing & Integrations | ParcelRush","Common questions about ParcelRush shipping software: carrier integrations (DHL, UPS, FedEx), label pricing, automation, international shipping, and more.","https:\u002F\u002Fparcelrush.com\u002Fassets\u002Fog-parcelrush.jpg","faqs","en\u002Fpages\u002Ffaqs","nzygGMg_ckdlvfkNvUAcD32eCQ4-HnrAOWmz3zHl2FE",1783016453293]