About ParcelRush
Shipping is complicated. That doesn't mean your tool has to be.
We saw it over and over, the same scene. Every online store had its own method. A carrier portal in one tab, a spreadsheet in another, the store's back office in a third. But during peak season, the method hardly matters. The same address retyped, the same weight, order after order. We spent years on the shipping side of the business, watching that repetition eat up precious time.
And things went wrong. A carrier picked in a hurry that cost twice as much, a wrong HS code that held the parcel at customs, a delay that ended in a return. Every mistake cost money, time, and sometimes the customer.
There was a heavier cost still, one that never appeared on any invoice, the sales nobody ever attempted. Going international looked too complicated, between HS codes, customs paperwork and rules that change from one country to the next, and plenty of stores stayed on their home market, not by choice but out of caution.
ParcelRush was born in 2025, in Lisbon, to put an end to that. One screen compares rates, generates labels and prepares customs documents, connected to your store and to your own carrier contracts. Shipping across borders stops being a project and becomes just another order.
We launched in Portugal, because you have to start somewhere. It also happens to be one of the strictest regulatory environments in Europe, which forces you to get things right from day one. We never set out to build for a single market: the problems merchants face are the same everywhere, give or take the local specifics.
At no point should an online store be held back by its logistics.
What we won't compromise on
A platform you master in minutes, not a system you have to learn. An effective platform isn't the one with the most options, it's the one you never have to fight against.
The carrier contract is yours, and it stays yours. In other models, the platform negotiates on your behalf and sits in the middle. Here your own rates apply directly, and a delivery problem is settled with the carrier, with nobody in between, no back and forth, and nothing added on our side. We make nothing on your margin. Our job is to get the complexity of shipping out of the way, so you gain time, peace of mind, and can focus on your store and your customers.
Growing at your own pace. There are strong months and quiet ones, and a store feels every one of them. That's why you pay per label, with no subscription and no volume commitment, and a slower month costs you less. We only earn when you ship, which puts us on the same side.
A sale doesn't end at checkout. It ends when the parcel arrives without a hitch and the customer comes back to buy again, because you have earned their trust. We don't control the roads, or how carriers perform. But we control everything that comes before: the best-suited carrier, the right address, the right paperwork. Taking something complex and making it usable in seconds, that is the whole job. And when something goes wrong, you know before the customer complaint reaches you.
We help merchants grow. And we grow together.
Shipping stops being a problem
It becomes an edge
More time to sell. Lower costs. Your store grows. Shipping grows with it.