Terms of Service

Welcome to ParcelRush. These Terms of Service govern the use of our logistics management platform ("Service"). By accessing or using our Services, you fully and unconditionally accept these Terms. If you do not accept these Terms, you must immediately stop using our Services.

ParcelRush is a service provided by Navescale, Lda, a company registered in Portugal under tax number 518556719, with its registered office at Praça Duque de Saldanha 1, 2º andar, 1050-094 Lisbon, Portugal.

• Client: Any individual or legal entity using the Services provided by Navescale, Lda under the ParcelRush brand.
• Carrier: A third-party delivery service provider through which the Client ships parcels via ParcelRush.
• Services: The features offered by Navescale, Lda, including shipment centralization, label automation, and parcel tracking.

The Client agrees not to:

• Use the Services in an illegal, fraudulent, deceptive, or harmful manner.
• Interfere with the integrity or security of the Services.
• Use ParcelRush to build a competing service or compare our Services to other platforms.
• Distribute viruses, malicious code, or any other harmful content.
• Engage in scraping, data mining, or any unauthorized data extraction.

The Client is solely responsible for ensuring that their use of the Services complies with all applicable laws.

Navescale, Lda reserves the right to modify its pricing at any time. Any pricing change will be communicated to the Client in writing at least 30 days in advance, either by email or by notification in the platform dashboard.
In the event of a price increase that causes a significant disadvantage, the Client may terminate their use without penalty. An annual price adjustment to reflect inflation may be applied with one (1) month's notice. The adjustment will be based on the more favorable of a 5% increase or the variation of the HICP (Harmonised Index of Consumer Prices, Eurostat).

Storage and retention: Personal data collected will be stored within the European Union for a maximum period of 6 months, unless a longer retention period is required by law or legitimate business reasons.
User rights: In accordance with the GDPR, the Client has the following rights: access to and correction of their data; erasure and objection to processing; request for restriction or portability of data. All requests must be submitted by email to [email protected].

All rights relating to the ParcelRush platform (code, design, logos, documentation) are the exclusive property of Navescale, Lda. Any reproduction, modification, or redistribution without prior written authorization is strictly prohibited.

Limitation of liability: Navescale, Lda is not liable for:

• Economic losses related to the use of ParcelRush.
• Indirect damages (loss of revenue, clients, or reputation).
• Acts or omissions of third-party carriers (delays, delivery errors, lost parcels).
• Unexpected changes in carrier pricing, timelines, or services.
• Technical issues outside our control.

However, Navescale, Lda remains liable for any gross or intentional negligence on its part, including failures that directly affect the Service.
Indemnification: The Client agrees to indemnify and hold Navescale, Lda harmless from any claim arising from their use of the Service, including third-party claims.

Fees related to label creation are strictly non-refundable, unless the error originates from our system.
Client errors: If the Client enters incorrect information (wrong address, weight, etc.), they must cancel or modify the label before it is used. Any modification or cancellation before use must be performed through the platform and is the Client's responsibility. Navescale, Lda accepts no liability for errors caused by the Client.

Suspension by Navescale: We reserve the right to suspend access to the Service without notice in the event of a violation of these Terms, suspicious activity, fraud, or clear abuse. No compensation or refund will be granted if the suspension is due to the Client's fault.
Termination by the Client: The Client may stop using ParcelRush at any time, without additional fees, by ceasing all new usage. Any usage already incurred remains due until the end of the current billing month.
Consequences of termination: Upon termination, no refund of fees already paid will be granted. The Client is responsible for backing up their data before terminating.

Navescale, Lda shall not be held liable for any delay or failure due to events outside its control, including:

• Natural disasters, pandemics, wars.
• Cyberattacks, server outages, network disruptions.
• Carrier strikes or logistics blockages.
• Failures or disruptions of third-party carrier systems (servers, APIs, tracking systems).
• Outages of the servers hosting ParcelRush or third-party services required for its operation.

In the event of force majeure affecting the Services, no compensation or refund may be claimed by the Client. Appropriate communication will be sent to the Client in such cases.

Any dispute relating to the Services must be submitted in writing within 30 days of the relevant event. Claims received after this deadline will not be considered.
Governing law: These Terms are governed by Portuguese law. Any dispute will be brought before the competent courts of Lisbon, Portugal.