1.Introduction

Welcome to ParcelRush. These Terms and Conditions ("T&Cs") govern the use of our logistics management platform ("Service"). By accessing or using our Services, you fully and unconditionally agree to these Terms. If you do not agree to these Terms, you must immediately cease using our Services.

2. Company Information

ParcelRush is a service provided by Navescale, Lda, a company registered in Portugal under tax number [518556719], with its registered office located in Portugal.

3. Definition

• Client: Any individual or entity using the Services of Navescale, Lda under the ParcelRush brand.

• Carrier: A third-party delivery service provider with which the Client ships parcels via ParcelRush.

• Services: Features offered by Navescale, Lda, including shipment centralisation, label automation, and parcel tracking.

4. Acceptable Use

4.1. Prohibited Activities 🚫

The Client agrees not to:

• Use the Services in an illegal, fraudulent, misleading, or harmful manner.

• Interfere with the integrity or security of the Services.

• Use ParcelRush to create a competing service or compare our Services to other platforms.

• Distribute viruses, malicious code, or any other harmful content.

• Perform scraping, data mining, or any other data extraction without written consent.

The Client is solely responsible for ensuring that their use of the Services complies with all applicable laws.

5. Modification of Pricing Terms

Navescale, Lda reserves the right to modify its prices at any time.

• Any price changes will be communicated to the Client in writing at least 30 days in advance, either via email or by notification on the platform dashboard.

• In the event of a price increase that results in a significant disadvantage, the Client may terminate their use without penalty.

• An annual price review to reflect inflation may be applied with one (1) month's notice. The adjustment will be based on the more favourable of either a 5% increase or the change in the HICP (Harmonised Index of Consumer Prices – Eurostat).

6. Personal Data & GDPR

6.1. Storage and Retention

The personal data collected will be stored within the European Union for a maximum period of 6 months, unless otherwise required by law or if a longer retention period is necessary for legitimate business reasons.

6.2. User Rights

In accordance with the GDPR, the Client has the following rights:

• Access to and correction of their data.

• Deletion and objection to processing.

• Request for restriction of processing or data transfer (portability).

Any requests should be sent by email to [ hello@parcelrush.com ].

7. Intellectual Property

All rights related to the ParcelRush platform (code, design, logos, documentation) are the exclusive property of Navescale, Lda.

Any reproduction, modification, or redistribution without our written permission is strictly prohibited.

8. Liability & Indemnity

8.1. Limitation of Liability

Navescale, Lda is not responsible for the following events:

• Economic losses related to the use of ParcelRush.

• Indirect damages (loss of revenue, customers, reputation).

• Acts or omissions by third-party carriers (delays, delivery errors, lost parcels).

• Unforeseen changes in carriers' rates, delivery times, or services.

• Technical issues beyond our control.

However, Navescale, Lda is liable for any gross negligence or intentional wrongdoing on its part, including failures that directly affect the service.

8.2. Indemnity

The Client agrees to indemnify and hold Navescale, Lda harmless from any claims related to the use of the Service, including claims from third parties.

9. Refunds & Label Errors

Fees related to label creation are strictly NON-REFUNDABLE, unless the error originates from our system.

9.1. Client Errors

If the Client enters incorrect information (incorrect address, weight, etc.), they must cancel or modify the label BEFORE USE.

Any modification or cancellation of a label before use must be done via the platform and is the Client's responsibility.

Navescale, Lda disclaims any liability for the Client's data entry errors.

10. Suspension & Termination

10.1. Suspension by Navescale, Lda

We reserve the right to suspend access to the service without prior notice in the event of:

• Violation of these Terms and Conditions.

• Suspicious activity, fraud, or blatant abuse.

No compensation or refund will be granted if the suspension is due to the Client's fault.

10.2. Termination by the Client

The Client may stop using ParcelRush at any time, without additional fees, by ceasing any further usage.

Any usage during the current period remains payable until the end of the current month.

If the Client terminates before the end of the billing period, the fees incurred for that period remain due.

10.3. Consequences of Termination

Upon termination, no refund of already paid fees will be granted. The Client is responsible for backing up their data before termination.

11. Force Majeure

Navescale, Lda shall not be held liable for any delay or failure due to events beyond its control, such as:

• Natural disasters, pandemics, wars.

• Cyberattacks, server outages, network disruptions.

• Strikes by carriers, logistical blockages.

• Failures or malfunctions in the third-party carriers' services and infrastructure, including their servers, APIs, tracking systems, or any other technical failure affecting the execution of shipments.

• Failures, interruptions, or malfunctions of the servers hosting ParcelRush, as well as third-party services necessary for its proper functioning.

In the event of force majeure affecting the Services, no compensation or refund may be claimed by the Client. An appropriate communication will be sent to the Client in case of force majeure.

12. Dispute Period & Disputes

Any dispute related to the Services must be submitted in writing within 30 days after the event in question.

• After this period, no claim will be considered.

• Governing law: These Terms are governed by Portuguese law.

• Competent jurisdiction: Any dispute will be brought before the competent courts of Lisbon (Portugal).